RETURNS AND REFUNDS

We hope you are delighted with your purchase. However, if you change your mind or decide that an item is unsuitable, please follow the procedure below.

CHANGE-OF-MIND RETURNS

You must notify Posh Pony Equestrian that you wish to cancel or return your order within 14 days beginning the day after you receive it.

After notifying us, you must return the item within a further 14 days. Please contact us at poshponyequestrian@gmail.com before returning anything so that we can provide the correct return instructions and address.

Unless the item is faulty, damaged on arrival or incorrectly supplied, the buyer is responsible for arranging and paying all return postage, courier charges, insurance, customs documentation and any other costs associated with returning the item to us.

We strongly recommend using a tracked and appropriately insured delivery service. The buyer remains responsible for the item until it has been safely delivered to us. We cannot accept responsibility for returned items that are lost or damaged in transit.

CONDITION OF RETURNED ITEMS

Customers may inspect an item only as they reasonably would in a shop. Returned products must be handled carefully and should be returned with their original packaging, labels, accessories and instructions wherever possible.

Items must not be ridden in, washed, altered, damaged or used beyond what is reasonably necessary to inspect their nature, appearance and fit.

When trying a saddle pad, numnah, half pad or similar product on a horse, you must place a clean saddle cloth, numnah, towel or other suitable protective layer between the product and the horse. The product must not be placed directly onto the horse’s coat.

Returned equestrian products must be free from horsehair, dirt, dust, mud, sweat, grease, stable odours, pet hair and other marks or contamination.

If an item has been handled or used beyond what is reasonably necessary and its value has consequently been reduced, we reserve the right to make an appropriate deduction from the refund to reflect the actual reduction in value. If the item has been used, soiled or damaged to such an extent that it has no resale value, the deduction may amount to the full purchase price where legally permitted.

Please do not clean or wash a product before returning it, as washing or cleaning may constitute use or alteration. Contact us first if you are uncertain.

REFUNDS

We will inspect all returned items before processing a refund.

Refunds will normally be processed within 7 days of receiving the returned goods. Refunds are less the original shipping cost as these costs are not recoverable unless the item is proven faulty, damaged on arrival or incorrectly supplied.

Any permitted deduction for diminished value will be explained to the customer.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe an item is faulty, damaged on arrival or different from the item ordered, please contact poshponyequestrian@gmail.com as soon as possible.

Please provide your order number, a description of the problem and clear photographs or video showing the item, its packaging and the reported fault. Please do not continue using an item after discovering a possible fault, as continued use could cause further damage.

We may ask you to return the item so that it can be inspected. Where an item is confirmed as faulty, damaged on arrival or incorrectly supplied, we will provide an appropriate remedy and reimburse reasonable return costs in accordance with applicable consumer law.

Damage arising from misuse, accidental damage, normal wear and tear, failure to follow care or manufacturer instructions, unsuitable cleaning, unauthorised alteration or ordinary deterioration is not considered an inherent product fault.

HORSE CLIPPERS AND BLADES

Before clipping, please switch the clippers on away from the horse to ensure that both you and your horse are comfortable with their sound and operation.

For hygiene and safety reasons, used clipper blades cannot be returned merely because the customer has changed their mind. This does not affect the customer’s rights where an item is proven faulty.

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

International delivery times are estimates only unless we have expressly agreed a guaranteed delivery service in writing. Customs clearance, border inspections and local-carrier delays are outside our direct control.

The recipient is responsible for checking and paying any import duties, customs charges, local taxes, brokerage fees, clearance fees or other charges imposed by the destination country, unless expressly stated otherwise during checkout.

These charges are imposed by the relevant authorities or carriers and are not included in our product or delivery prices unless specifically stated. Posh Pony Equestrian does not control these charges and cannot predict their amount.

Import duties, taxes and customs or carrier fees paid directly by the customer are not collected by Posh Pony Equestrian and cannot be refunded by us. Customers may need to apply to their local customs authority or carrier for any available reimbursement when returning an order.

International customers making a change-of-mind return are responsible for all return-postage and customs-related costs. The parcel must be clearly and accurately declared as “RETURNED GOODS” and must include the original order details and any customs information we reasonably request.

Customers must not incorrectly declare the parcel as a gift or misstate its contents or value. If avoidable customs charges arise because the return has been completed incorrectly, we reserve the right, where legally permitted, to deduct those charges from the refund.

If an international delivery is refused, abandoned or left uncollected, we may deduct the actual return-to-sender charges, customs fees and other costs incurred from any refund, where legally permitted.

EXCLUSIONS

Unless faulty, cancellation rights may not apply to goods that have been made to the customer’s specifications, clearly personalised or altered at the customer’s request, where permitted by law. Any applicable exclusion will be explained before purchase.

YOUR STATUTORY RIGHTS

Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded. If there is any conflict between this policy and applicable consumer law, the applicable law will take precedence.

POSH PONY guarantees are specific to the original owner of the item who buys it as a brand new item from POSH PONY, this does not cover items that are sold on or second hand items.

Horse riding & other equestrian related activities is by nature is a dangerous sport.
In no event will POSH PONY be liable for any direct, indirect, punitive incidental, special or consequential damages or any damages whatsoever arising from the misuse of its products.

always check equipment before use on every occasion that it
is used for signs of wear or damage. For horse clippers ensure an annual electrical safety
test is carried out before use, alway take safety precautions when using electrical products.
Do not use any equipment showing signs of wear or damage. Buyer assumes all risks &
liability from use of products(s).

You are responsible for the safety of you and your equine and must always choose equipment that is appropriate for you and your equine. It is essential that you are properly trained and experienced before applying new equipment to an equine. If you are in doubt about your
capabilities with regards to use, suitability or fitting of any type of equipment please seek the advise of a fully qualified expert in this field before using any product.

This website is the property of POSH PONY EQUESTRIAN. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.

This privacy policy covers all data that is shared by a visitor with us whether directly via www.poshponyequestrian.com directly or via email.

Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

1. Information We Collect

In operating our website we may collect and process the following data about you:

1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.

1.3 Information provided to us when you communicate with us for any reason.

2. Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

2.1 To provide you with information requested from us, relating to our products or services.

2.2 To meet our contractual commitments to you.

3. Credit card details

Credit card details are not stored under any circumstances and are only used for the purpose of processing a transaction or refunding a transaction with your full authorisation in every instance.

4. Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

5. Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us