RETURNS AND REFUNDS

We hope you are delighted with your purchase. However, if you change your mind or decide that an item is unsuitable, please follow the procedure below.

CHANGE-OF-MIND RETURNS

You must notify Posh Pony Equestrian that you wish to cancel or return your order within 14 days beginning the day after you receive it.

After notifying us, you must return the item within a further 14 days. Please contact us at poshponyequestrian@gmail.com before returning anything so that we can provide the correct return instructions and address.

Unless the item is faulty, damaged on arrival or incorrectly supplied, the buyer is responsible for arranging and paying all return postage, courier charges, insurance, customs documentation and any other costs associated with returning the item to us.

We strongly recommend using a tracked and appropriately insured delivery service. The buyer remains responsible for the item until it has been safely delivered to us. We cannot accept responsibility for returned items that are lost or damaged in transit.

CONDITION OF RETURNED ITEMS

Customers may inspect an item only as they reasonably would before deciding whether to keep it. Returned products must be handled carefully and should be returned with their original packaging, labels, accessories and instructions.

Items must not be ridden in, washed, altered, damaged or used beyond what is reasonably necessary to inspect their nature, appearance, fit and basic operation.

When trying a saddle pad, numnah, half pad or similar product on a horse, you must place a clean saddle cloth, numnah, towel or other suitable protective layer between the product and the horse. The product must not be placed directly onto the horse’s coat.

Returned equestrian products must be free from horsehair, dirt, dust, mud, sweat, grease, stable odours, pet hair and other marks or contamination.

Horse Clippers

If you wish to assess the size, weight, sound or basic operation of horse clippers before deciding whether to keep them, please do so before using them to clip a horse. Clippers may be switched on briefly, away from the horse, for the purpose of checking their basic operation and noise level.

Please do not begin clipping a horse simply to determine whether you are happy with the clippers and then seek to return them as an unused change-of-mind return.

Once clippers have been used on a horse, they may contain horsehair, grease, dirt or other contamination within the blades, clipper head, air vents, clipper body, case or packaging. Actual clipping may also cause wear to the blades and other components.

Where clippers have been used beyond what is reasonably necessary to inspect them and their value has consequently been reduced, we reserve the right to make an appropriate deduction from any change-of-mind refund to reflect the actual reduction in value, where legally permitted.

Used clipper blades must not be returned as unused. Blades that have been used to clip a horse may show wear and may be contaminated with hair, coat oils, grease or dirt. Where use of the blades has reduced their value, this may be taken into account when assessing any permitted deduction from a change-of-mind refund.

Please therefore switch the clippers on and assess their sound and basic operation before commencing clipping if noise, weight or operation is a factor in your decision to keep them.

This change-of-mind provision is separate from returns involving a suspected fault. Nothing in this section affects your rights where the clippers or blades are faulty.

Diminished Value

If any item has been handled or used beyond what is reasonably necessary and its value has consequently been reduced, we reserve the right to make an appropriate deduction from the refund to reflect the actual reduction in value.

If an item has been used, soiled, contaminated or damaged to such an extent that its resale value has been substantially reduced or it has no resale value, any deduction may reflect that reduction in value, up to the full purchase price where legally permitted.

Please do not wash, clean, alter or attempt to restore a product before returning it unless we have instructed you to do so, as this may make it more difficult for us to assess its condition. Contact us first if you are uncertain.

REFUNDS

We will inspect all returned items before processing a refund.

Refunds will normally be processed within 7 days of receiving the returned goods. Refunds are less the original shipping cost as these costs are not recoverable unless the item is proven faulty, damaged on arrival or incorrectly supplied.

Any permitted deduction for diminished value will be explained to the customer.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe an item is faulty, damaged on arrival or different from the item ordered, please contact poshponyequestrian@gmail.com as soon as possible.

Please provide your order number, a description of the problem and clear photographs or video showing the item, its packaging and the reported fault. Please do not continue using an item after discovering a possible fault, as continued use could cause further damage.

We may ask you to return the item so that it can be inspected. Where an item is confirmed as faulty, damaged on arrival or incorrectly supplied, we will provide an appropriate remedy and reimburse reasonable return costs in accordance with applicable consumer law.

Damage arising from misuse, accidental damage, normal wear and tear, failure to follow care or manufacturer instructions, unsuitable cleaning, unauthorised alteration or ordinary deterioration is not considered an inherent product fault.

HORSE CLIPPERS AND BLADES

Before clipping, please switch the clippers on away from the horse to ensure that both you and your horse are comfortable with their sound and operation.

For hygiene and safety reasons, used clipper blades cannot be returned merely because the customer has changed their mind. This does not affect the customer’s rights where an item is proven faulty.

Clipper Warranty and Faults

Posh Pony clippers are supplied with a 12-month warranty commencing from the date the clippers are received by the customer.

The warranty covers manufacturing defects and faults arising during normal use. It does not cover normal wear and tear, accidental damage, misuse, neglect, inadequate maintenance or lubrication, excessive build-up of hair or debris, incorrect blade fitting or tensioning, damage caused by blunt or incorrectly fitted blades, unauthorised alteration, dismantling or repair, or damage caused by failure to follow the operating and care instructions.

Clipper blades and other items subject to normal wear are consumable parts and are not covered for ordinary wear, blunting or deterioration through use.

Clippers should be kept clean, correctly lubricated and properly maintained. For continued performance and reliability, we recommend that clippers used regularly are professionally serviced approximately once every 12 months, or sooner where they are subject to particularly heavy use.

If you believe your clippers have developed a fault, please contact us before returning anything. We may initially ask for photographs, video and/or reasonable troubleshooting checks so that we can establish the nature of the reported problem.

Where we determine that the clippers need to be physically inspected, we will provide return instructions and advise exactly which part of the clipper set needs to be returned.

Please return only the component(s) specifically requested by us. If we request the clipper body only, please do not return the blades, batteries, charger, carry case, accessories, packaging or any other components unless we have specifically asked you to do so.

The customer will be asked to arrange and initially pay for a suitable tracked return service so that the clippers can be inspected and tested. Please retain your proof of postage and postage receipt.

If inspection confirms a fault covered by the warranty, we will reimburse the reasonable cost of returning the requested component to us and provide the appropriate warranty remedy.

We will reimburse reasonable standard tracked return postage only. Additional costs incurred through unnecessary premium, express or enhanced delivery services, or through returning components that we did not request, will not be reimbursed unless agreed with us beforehand.

If inspection identifies no covered fault, or determines that the issue has resulted from normal wear and tear, maintenance, blades, incorrect fitting or adjustment, misuse, accidental damage, contamination, unauthorised alteration or repair, or another matter not covered by the warranty, the customer may be responsible for the cost of returning the item to them.

Where a warranty fault is confirmed, the appropriate remedy may include repair or replacement of the affected component or clipper body, depending upon the nature of the fault and the circumstances.

Please do not open or dismantle the clipper body, motor, switch or internal components or attempt an unauthorised repair.

If the clippers behave unusually or you suspect that a fault has developed, please stop using them and contact us for advice.

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

International delivery times are estimates only unless we have expressly agreed a guaranteed delivery service in writing. Customs clearance, border inspections and local-carrier delays are outside our direct control.

The recipient is responsible for checking and paying any import duties, customs charges, local taxes, brokerage fees, clearance fees or other charges imposed by the destination country, unless expressly stated otherwise during checkout.

These charges are imposed by the relevant authorities or carriers and are not included in our product or delivery prices unless specifically stated. Posh Pony Equestrian does not control these charges and cannot predict their amount.

Import duties, taxes and customs or carrier fees paid directly by the customer are not collected by Posh Pony Equestrian and cannot be refunded by us. Customers may need to apply to their local customs authority or carrier for any available reimbursement when returning an order.

International customers making a change-of-mind return are responsible for all return-postage and customs-related costs. The parcel must be clearly and accurately declared as “RETURNED GOODS” and must include the original order details and any customs information we reasonably request.

Customers must not incorrectly declare the parcel as a gift or misstate its contents or value. If avoidable customs charges arise because the return has been completed incorrectly, we reserve the right, where legally permitted, to deduct those charges from the refund.

If an international delivery is refused, abandoned or left uncollected, we may deduct the actual return-to-sender charges, customs fees and other costs incurred from any refund, where legally permitted.

EXCLUSIONS

Unless faulty, cancellation rights may not apply to goods that have been made to the customer’s specifications, clearly personalised or altered at the customer’s request, where permitted by law. Any applicable exclusion will be explained before purchase.

YOUR STATUTORY RIGHTS

Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded. If there is any conflict between this policy and applicable consumer law, the applicable law will take precedence.

POSH PONY guarantees are specific to the original owner of the item who buys it as a brand new item from POSH PONY, this does not cover items that are sold on or second hand items.

Horse riding & other equestrian related activities is by nature is a dangerous sport.
In no event will POSH PONY be liable for any direct, indirect, punitive incidental, special or consequential damages or any damages whatsoever arising from the misuse of its products.

always check equipment before use on every occasion that it
is used for signs of wear or damage. For horse clippers ensure an annual electrical safety
test is carried out before use, alway take safety precautions when using electrical products.
Do not use any equipment showing signs of wear or damage. Buyer assumes all risks &
liability from use of products(s).

You are responsible for the safety of you and your equine and must always choose equipment that is appropriate for you and your equine. It is essential that you are properly trained and experienced before applying new equipment to an equine. If you are in doubt about your
capabilities with regards to use, suitability or fitting of any type of equipment please seek the advise of a fully qualified expert in this field before using any product.

This website is the property of POSH PONY EQUESTRIAN. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.

This privacy policy covers all data that is shared by a visitor with us whether directly via www.poshponyequestrian.com directly or via email.

Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

1. Information We Collect

In operating our website we may collect and process the following data about you:

1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.

1.3 Information provided to us when you communicate with us for any reason.

2. Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

2.1 To provide you with information requested from us, relating to our products or services.

2.2 To meet our contractual commitments to you.

3. Credit card details

Credit card details are not stored under any circumstances and are only used for the purpose of processing a transaction or refunding a transaction with your full authorisation in every instance.

4. Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

5. Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us